Last updated: June 4, 2026
By creating an account or using any TextraHost service, you agree to be bound by these Terms of Service. If you do not agree, do not use our services. These terms apply to all users of textrahost.com and its APIs.
TextraHost provides KVM-based virtual private server (VPS) hosting and related services. We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice. Service specifications are as described at the time of purchase.
To prevent fraud and abuse, identity verification is required to use our services. Before an order is activated, you agree to complete our identity verification process and to provide accurate, valid, government-issued identification along with any additional documentation we may reasonably request. We may delay, suspend, or refuse activation — and may terminate an existing account without refund — if verification cannot be completed, is declined, or if the information you provide is found to be false, incomplete, or fraudulent. Any information collected for verification is handled in accordance with our Privacy Policy.
You are responsible for: - Maintaining the security of your account credentials - All activity that occurs under your account - Ensuring your use complies with our Acceptable Use Policy - Keeping your billing information current and accurate - Any content you deploy on our infrastructure
Plans are billed in advance on a 1-month, 1-year, or 3-year basis depending on the term selected. Payments are non-refundable except during our 14-day money-back guarantee period for new customers. Failed payments may result in service suspension. Price Lock Guarantee applies only to the billing term in effect at time of signup.
New customers may request a full refund within 14 days of first signup. After 14 days, payments are non-refundable. Refunds for service credits due to verified downtime below our SLA are issued as account credit, not cash.
We guarantee 99.9% monthly uptime for VPS instances. Downtime is calculated as consecutive minutes of complete inaccessibility. SLA credits of 10x the duration of verified downtime (up to 100% of monthly fee) will be applied as account credit upon request.
Use of our services for prohibited activities (as detailed in our Acceptable Use Policy) will result in immediate termination without refund. Prohibited activities include but are not limited to: spam, DDoS attacks, hosting illegal content, and cryptocurrency mining.
TextraHost's total liability for any claim arising out of or related to these terms or our services shall not exceed the amount paid by you for the service in the 3 months prior to the claim. We are not liable for indirect, incidental, or consequential damages.
Either party may terminate services with 30 days written notice. We may terminate immediately for violations of these terms or the AUP. Upon termination, your data will be deleted within 30 days. You are responsible for backing up your data before termination.
These terms are governed by the laws of India. Any disputes shall be resolved in the courts at Bokaro Steel City, Jharkhand.
