Last updated: June 4, 2026
TextraHost is a product of TextraHost, Bokaro Steel City, Jharkhand, India. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and VPS hosting services.
Account Information: Name, email address, billing address, and payment details when you register. Usage Data: Server logs including IP addresses, browser type, pages visited, and timestamps. Support Data: Messages and attachments you send to our support team. Billing Records: Transaction history, invoices, and payment method metadata (we do not store full card numbers). Identity Verification Data: Government-issued identification and any supporting documents you provide to verify your identity before service activation.
To comply with our Terms of Service and to prevent fraud and abuse, we collect and process identity verification information before activating your services. This may include government-issued identification documents, photographs, and other details required to confirm your identity. We use this information solely to verify your identity, prevent fraudulent use, and meet our legal obligations. Verification data is stored securely with restricted access and is retained only as long as necessary for these purposes and as required by applicable law.
- Provision and manage your VPS services - Verify your identity and prevent fraud or abuse - Process payments and send billing communications - Respond to support requests - Send service announcements and security alerts - Improve our platform and detect abuse - Comply with legal obligations
We do not sell your personal data. We share data only with: - Payment processors (Stripe, PayPal) to complete transactions - Identity verification providers to confirm your identity - Infrastructure partners for service delivery - Legal authorities when required by law or court order
We retain account data for the duration of your account and for 7 years after closure as required for tax and legal compliance. Identity verification records are retained for as long as your account is active and as required by applicable law. Support tickets are retained for 3 years. Server logs are retained for 90 days.
Depending on your location, you may have rights to access, correct, or delete your personal data. Contact us at privacy@textrahost.in to exercise these rights. You may have additional rights under applicable data-protection laws, including India's DPDP Act and the GDPR.
We use essential cookies for session management and login authentication. We use analytics cookies (privacy-preserving) to understand how visitors use our site. You may disable non-essential cookies in your browser settings.
We use industry-standard security measures including TLS encryption for all data in transit, encrypted storage for sensitive data, access controls, and regular security audits. No method of transmission over the internet is 100% secure.
We may update this Privacy Policy periodically. We will notify you of significant changes by email or prominent notice on our website. Continued use of our services after changes constitutes acceptance.
For privacy questions or requests, contact us at privacy@textrahost.in or by mail at TextraHost, Bokaro Steel City, Jharkhand, India.
